This document supplements the primary complaint, focusing on deceptive support interactions, hidden support request histories, and fraudulent handling of funds. Prepared by Mark Lepore.
Two separate support requests falsely claimed that funds had been refunded. This behavior is characterized as deceptive, gaslighting, and an attempt to mislead the customer.
Support once again promised to “escalate the issue.” Screenshots show repeated stalling without resolution.
Crypto.com has the technical ability to block screenshots on demand within its app. This feature was allegedly activated when sensitive questions were asked. Past support requests have also been made unscreenshotable retroactively. Evidence was captured using an external camera.
No 8.9 BNB exists in the account, yet a leftover balance of 0.46639 BNB (purchased originally on Crypto.com) still displays in the app. The associated wallet address is empty on the blockchain. Each support request incurred a $100 fee, amounting to further financial harm.
An unedited original transcript of investigative file built for evidence with original drive links for images and videos.
*This page presents evidence and allegations based on publicly available data and personal experience. It does not constitute a legal finding or accusation.
- Support systems appear to be used to deceive rather than assist customers.
- Fees for unresolved support requests represent direct financial harm.
- By disabling screenshots and hiding logs, Crypto.com may be obstructing evidence collection and regulator oversight.
- These actions potentially violate both OSC rules and the Canadian Criminal Code.
- Support repeatedly claimed refunds occurred, despite no blockchain evidence.
- New app design hides past support logs and disables screenshots, blocking evidence collection.
- Fraudulent behavior includes charging fees per support request without resolution.
- The complainant characterizes this as gaslighting, concealment, and systemic fraud by Crypto.com.
“I expect full accountability on all these matters, and disclosure, protection acted on for the Canadian public WITH HASTE!” — Mark Lepore
This page presents evidence and allegations based on publicly available data, blockchain records, and personal experience. It is intended for informational and investigative purposes only.
Nothing on this site constitutes a legal finding, formal accusation, or financial advice. Readers are encouraged to conduct their own research and consult with appropriate regulatory bodies or legal professionals.
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